Reducing Risk and Improving Compliance with a Digitalised Rules Library

The Organisation

NPP Australia is responsible for maintaining and developing the New Payments Platform(NPP) that enables real-time payment services to consumers, businesses and government agencies.

The Challenge

NPPA’s participant organisations rely on the NPP Rules Library to comply with the New Payments Platform regulations, procedures, and guidance notes. 

The Rules Library was only accessible as standalone Word and PDF documents.  Version control was compromised and compliance risk increased.

NPPA recognised the need to improve compliance and CX by transforming the rules to a truly digital environment.

The Solution

Revealr digitalised the entire Rules Library, presenting all documents as easy to navigate web pages, accessible through the NPP Portal, on any device, delivering:

  • Instant access to up-to-date documents from a single location.
  • Filtered search across all documents with a single click.
  • Dynamic linking between rules, regulations and related content.
  • Access on any device in any language
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The Results

One Location

NPPA Rules Library documents now accessed in a single digital platform

No more PDF downloads

Contextual Relationships

Rules, regulations and guidance notes all linked

No searching of related documents

One Version

Access only the up to date version of any document
No more duplicates or version control issues

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